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Service Membership

posted Jul 14, 2009, 9:02 AM by Coway Malaysia   [ updated Aug 30, 2012, 7:41 AM ]
The Coway Lady or Service Technician provides servicing involving filter change, sanitation, product check-up and part replacement at scheduled intervals of every 3 to 4 months.

Table below shows the differences between the service membership for outright purchase customers and rental customers.
 
   Service Membership for Outright Purchase Customers   Service Schedule for Rental Customers
Water Purifier Service Period
Every 3 months Every 2 months
Air Purifier Service Period
Every 4 months Every 2 months
Bidet Service Period
Every 4 months Every 2 months
Filter/Part Change FOC FOC
Sanitation/Check-up  Applicable Applicable
Labour/Transportation Fee FOC FOC
 
Please note that outright purchase customers enjoy free complimentary service similar to rental customers during the first year.  
 
The prices for the memberships vary according to the Coway products:
 
 Coway Products Service Membership for
Outright Purchase Customers
 Value RM350 
 Mach RM500 
 Petit RM500 
 Sally RM550 
 Metro RM600 
 Ace RM350 RM300
 Lombok 2 RM450 RM380
 DolomitiesRM400 RM330 
 Venus RM500 RM430
 Notos RM450 RM400
 Bidet RM200 
 Apolo RM400 RM300
Updated pricing as at 1 September 2012.

The above service membership is applicable only if you choose outright purchase option of the Coway products. Although you could opt not to subscribe to the service membership upon expiry of the 1-year free complimentary service, you are advised against it since cessation to do the scheduled servicing could affect performance of your Coway products.

Should you decide on the rental option instead of outright purchase, you need not worry about the requirement to carry out part replacement or maintenance since the rental has already included membership servicing.